REAL TIME PAYMENT PROCESSING AND SYSTEM MAINTENANCE
- Effective January 27, 2026, the City of Salisbury will be processing utility payments only in real time.
- All utility accounts require customer # – account # combination.
- Utility balances reflect the balance due in real time including late fees, admin fees, and such.
- All other bills other than utility will not show a real time balance and a balance due is needed to pay the bill.
- Payments portal will not be available for payment processing during the following times:
- 3 hours before late fees are assessed on the utility bills – generally 45 days from the bill date, and
- 3 hours before utility cutoff tags are processed – generally two weeks after late fees are assessed.
SERVICE INTERRUPTIONS
- Do not pay online if your service has been disconnected or it is in jeopardy to be disconnected.
- Our office is not notified of online payments until the next business day.
- Call utility billing office to speak with a representative at 410-548-3115.
CONVENIENCE AND FLEXIBILITY
Enjoy the convenience and flexibility of paying a bill online or over the phone with an automated phone system. While paying online, customers may create a portal to save bill type and payment information for future payments or make a one-time payment.
EASY PAYMENT VIA PHONE OR INTERNET
To pay your bill via automated phone system, please call the number 1-(888)-250-1639 or click the button above “Pay Your Bill Online” to pay your bill. You will be asked to enter information such as:
- The type of bill
- A customer and account number or another combination required for non-utility payments
- Your credit card information or ACH (checking account number)
- The amount of the bill due
CONVENIENCE FEES:
- Utility payments: There is no convenience fee for utility payments, regardless of payment type (credit card or ACH/eChecks).
- eChecks: There is no convenience fee for any online payment (utility, tax, or fees) made using eChecks. However, returned checks will result in a NSF/chargeback of $40.00.
- Credit Cards: A convenience fee of 2.4% will be added to each credit card payment for non-utility accounts.